Welcome to Innobella Media

These terms and conditions outline our general terms of engagement with all clients as well as the rules and regulations for the use of Innobella Media’s website.

We ask that all new clients and customers of Innobella Media read and agree to the terms set out in this page, and the payment of any invoices issued by us indicates acceptance of these terms.

Innobella Media is located at:

17 Mann Island, Liverpool Waterfront, Liverpool L3 1BP

By accessing this website we assume you accept these terms and conditions in full. Do not continue to use Innobella Media’s website if you do not accept all of the terms and conditions stated on this page.

The following terminology applies to these Terms and Conditions, Privacy Statement and Disclaimer Notice and any or all Agreements: “Client”, “You” and “Your” refers to you, the person accessing this website and accepting the Company’s terms and conditions. “The Company”, “Ourselves”, “We”, “Our” and “Us”, refers to our Company. “Party”, “Parties”, or “Us”, refers to both the Client and ourselves, or either the Client or ourselves. All terms refer to the offer, acceptance and consideration of payment necessary to undertake the process of our assistance to the Client in the most appropriate manner, whether by formal meetings of a fixed duration, or any other means, for the express purpose of meeting the Client’s needs in respect of provision of the Company’s stated services/products, in accordance with and subject to, prevailing law of United Kingdom. Any use of the above terminology or other words in the singular, plural, capitalisation and/or he/she or they, are taken as interchangeable and therefore as referring to same.

Expectations

We Promise That…

• We have the skills, expertise and equipment required to provide the services required of us by you.
• We will make best endeavours to meet all deadlines and projected timescales, although we can’t be held responsible for circumstances outside our control or if you or a third party are late in providing materials, are late in approving work or in making required payments.
• We will work within the agreed scope of the project as defined in our quotation to you. We can provide help with new ideas if desired or required, but any work which falls out of the original quote will be charged at our hourly rate of or can be quoted for separately if required.
• We will strive to deliver the finished project by the date discussed, however we cannot be held liable for any losses incurred as a result of late delivery unless this has been expressly agreed in writing before the commencement of the project.

We Need You To…

• Be as clear as you can in all requirements, desires and expectations, so that we can tailor our quote for you as closely as possible, and manage expectations realistically for both parties.
• Provide us with everything we need in order to complete the project, including specific requirements, text, graphics, images, credentials (where appropriate) and any other information in a timely manner and in an appropriate format as requested.
• Review the final product in detail (eg. video) before making payment of the final balance invoice.

Any modifications should be requested before final delivery of the project has taken place, as further modification requests will be treated as additional work payable either by retainer credits or billed at our non-retainer hourly rate.

Video Production

Video Concept & Quotation

We will work with you to create a video concept based on either a written brief you provide to us or on discussions held in a pre-production planning meeting to nurture your idea and develop the concept,
look and feel of the finished product.

Upon development of the concept, we will provide you with a quotation based on the total number of days we estimate the project will take to complete, with a combination of production and post-production days.

A daily rate will be quoted for production days (on location or in studio), including usage of camera, audio, lighting and other equipment. If work is to be undertaken further than 25 miles from Liverpool City Centre, we will include travel costs and (if applicable) accommodation costs separately in our quotation.

The quotation we provide you will entitle you to the planned day(s) shooting and associated days of post production work after which a draft, watermarked low-resolution edit will be presented to you for up to two rounds of modifications. If, after this process, you are not happy with the edit and require further modifications outside the bounds of the original quotation, additional work can be carried out at our standard day rates.

Video Scripts

You, the Client, will be responsible for the script and all spoken words to be included in the finished video. Quotations – unless expressly stated – do not include script writing.

Words spoken and thoughts and opinions expressed are the responsibility of those making them and will not be taken to represent the official opinion of Innobella Media, its directors, shareholders or other stakeholders. Innobella Media cannot accept any responsibility for any losses or action arising from the content of videos we produce for our clients.

Professional voice-overs and script writing services can be provided for an additional fee; please ask us for details.

Release Forms & Permits

Completed and signed release forms, where applicable, must be provided to Innobella Media before delivery or publishing of the final video.

The costs for any permits, if required for shooting, will be covered by the client.

Passes and Authority

You agree to provide all necessary security passes and ID cards if these are required in order to undertake the photographic and/or videography work as contracted, including covering all applicable costs.

It is the responsibility of the Client to secure necessary permissions from any appropriate stakeholders as may be required in order to undertake the photographic or videography work as contracted.

General

Changes & Revisions

At the beginning of any project we will provide a quotation based on our best-endeavour estimation of the time we think will be required to complete the work as discussed. In the spirit of continuous development and improvement of your concept, we are always open to changes of mind and direction during the creative process and will be happy to provide supplementary quotes for additional work
agreed upon during the process.

We respectfully request that any changes or additional work is requested in writing via email, so that we can both keep track of what has been agreed and when. For the avoidance of doubt, we cannot guarantee anything if it’s not agreed in writing.

Software & Stock Assets

Wherever possible, the purchasing of themes, plugins, fonts, stock photography or video footage, motion graphics, LUTs or other templates will be agreed upon upfront and will included in your initial quotation and added to any deposit payment. However, if we both agree that a particular piece of software is required during a project’s development then we will bill for it separately and receive payment before purchasing on your behalf. Once purchased, the payment will be non-refundable.

Retainers

We invite all our clients to set up a monthly retainer which entitles them to ongoing support and/or project updates/modifications at a discounted rate, in 15-minute credits at £15+VAT, up to the total number of hours agreed (2 hours minimum per month).

Retainer fees are required to be paid in full upfront on 1st of the month before the provision of any services at discounted rates; work undertaken in the absence of a paid-up retainer agreement to cover it
will be charged at the full hourly rate of £100+VAT (in 30-minute intervals). This includes work requested when no retainer agreement is in place and work which extends out of a retainer’s scope due to taking longer to complete than the number of hours remaining in any given month.

Payments made for retainer credits are non-refundable and unused credits do not carry over from one month to another. Retainer credits can be used for any projects that we have worked together on, as long as the retainer fees are invoiced to the same company.

Legal Disclaimers

Whilst every effort is taken to ensure longevity and error-free function, we cannot guarantee the operation of any hosted videos (whether by Innobella Media or a 3rd-party hosting service) will remain available forever or be error-free; we are not liable to you or any third party for any losses or lost profits or any other incidental, consequential or special damages arising as the result of the operation, or lack thereof, of any website or any other web page. This applies even if you have advised us of the possibility of such damages.

Once a good or service has been provided and the sale has been completed, no refunds will be given  unless the sale is found to be in breach of applicable laws.

RAW Files

Under no circumstances whatsoever are we able to provide RAW photographic files or unedited/ungraded video footage to clients, as these assets remain the sole property of Innobella Media at all times. No discussions or correspondence regarding this point can be entered into.

Copyright

You guarantee that you own, or have permission to use, any images, text, graphics, photos, trademarks, designs or anything else which you provide to us for use in your project.

When we receive payment for your final invoice in relation to your project, we will provide high-resolution versions of any logos or graphics upon request on completion of the project but we may not keep all original source files so please bear in mind that it is your responsibility to request these and store them safely.

Innobella Media shall retain all copyright and other rights in the Project throughout the world, subject to the following licence: Innobella Media hereby grants to the Client an irrevocable, worldwide, royalty-free,
fully transferable, fully sub-licensable, perpetual licence to (and to authorise others to) use, copy, publish, distribute and exploit the Project for any commercial or non-commercial purpose (including displaying the Project on its website and sub-licensing the Project under a creative commons licence).

The Client may not modify, adapt, enhance or create derivative works from the Project for any purpose without express written permission from Innobella Media.

Credits

For video projects, you agree that where appropriate we may place a credit notice at the end of the video which will last no more than 10 seconds.

We provide quotes to clients on the basis that these credit notices will appear on our work; if you do not agree to the inclusion of such notices please inform us at the earliest opportunity as this will need to be taken into account in the quote that we provide.

Promotional Material

We take a great deal of pride in the work that we produce and we like to showcase it to our clients, potential new clients and to our peers.

You agree that we may (at our sole discretion) select part or all of your project to feature in promotional material we produce for the business, including but not limited to: Social Media (including “behind-the-scenes” material) (across Facebook, Twitter, Instagram, LinkedIn, Google+, YouTube, Vimeo and any others), video showreel and website portfolio and case study pages.

Payment

Unless otherwise specified we will provide you with a quote upon acceptance of which a 50% upfront deposit payment will be required before the commencement of work. This will be invoiced along with any other agreed expenses which may be required before work commences. Upon agreement that the project has been completed in accordance with the specification and quotation provided, the balance will be payable in full and final settlement of all dues arising from the project. Once all payments have been received in full, the finished project will be delivered.

Acceptable payment methods include direct bank transfer, credit/debit card and (for recurring payments) Direct Debit. We are not normally able to accept cheques.

Cancellation

If for any reason you need to cancel the project, we will be entitled to bill you for all unbilled expenses  that we have incurred plus 10% of the outstanding balance.

Deposit payments already made are non-refundable.

Conclusion

This document forms the basis of a legal contract between the Client and Innobella Media Limited.

No action of Innobella Media, whether verbal or written, other than an express written waiver or amendment, may be construed as a waiver or amendment of any of these Terms and Conditions. Should any clause of these Terms and Conditions be found to be unenforceable, wherever possible this will not affect any other clause and each will remain in full force and effect.

These Terms are not intended to nor shall create any rights, entitlements, claims or benefits enforceable by any person that is not a party to them. Accordingly no person shall derive any benefit or have any right, entitlement or claim in relation to this Agreement by virtue of the Contracts (Rights of Third Parties) Act 1999.

Any action taken by Innobella Media will be determined on an individual basis and will not suggest any particular precedent. This agreement is governed by the laws of England and Wales whose courts are the courts of exclusive jurisdiction.

Website-Specific Terms & Conditions

At Christmas time, you might see a version of our logo on the website which includes a jolly-looking Santa hat perched on the top-left corner. This Image was created by Freepik.

Cookies

We employ the use of cookies. By using Innobella Media’s website you consent to the use of cookies in accordance with Innobella Media’s privacy policy.

Most of the modern day interactive web sites use cookies to enable us to retrieve user details for each visit. Cookies are used in some areas of our site to enable the functionality of this area and ease of use for those people visiting. Some of our affiliate / advertising partners may also use cookies.

License

Unless otherwise stated, Innobella Media and/or its licensors own the intellectual property rights for all material on Innobella Media. All intellectual property rights are reserved. You may view and/or print pages from https://www.innobellamedia.uk/ for your own personal use subject to restrictions set in these terms and conditions.

You must not:

1. Republish material from https://www.innobellamedia.uk/
2. Sell, rent or sub-license material from https://www.innobellamedia.uk/
3. Reproduce, duplicate or copy material from https://www.innobellamedia.uk/

Redistribute content from Innobella Media (unless content is specifically made for redistribution).

Hyperlinking to our Content

1. The following organizations may link to our Web site without prior written approval:
   1. Government agencies;
   2. Search engines;
   3. News organizations;
   4. Online directory distributors when they list us in the directory may link to our Web site in the same manner as they hyperlink to the Web sites of other listed businesses; and
   5. Systemwide Accredited Businesses except soliciting non-profit organizations, charity shopping malls, and charity fundraising groups which may not hyperlink to our Web site.

2. These organizations may link to our home page, to publications or to other Web site information so long as the link: (a) is not in any way misleading; (b) does not falsely imply sponsorship, endorsement or approval of the linking party and its products or services; and (c) fits within the context of the linking party’s site.
3. We may consider and approve in our sole discretion other link requests from the following types of organizations:
   1. commonly-known consumer and/or business information sources such as Chambers of Commerce, American Automobile Association, AARP and Consumers Union;
   2. dot.com community sites;
   3. associations or other groups representing charities, including charity giving sites,
   4. online directory distributors;
   5. internet portals;
   6. accounting, law and consulting firms whose primary clients are businesses; and
   7. educational institutions and trade associations.

We will approve link requests from these organizations if we determine that: (a) the link would not reflect unfavorably on us or our accredited businesses (for example, trade associations or other organizations representing inherently suspect types of business, such as work-at-home opportunities, shall not be allowed to link); (b)the organization does not have an unsatisfactory record with us; (c) the benefit to us from the visibility associated with the hyperlink outweighs the absence of link is in the context of general resource information or is otherwise consistent with editorial content in a newsletter or similar product furthering the mission of the organization.

These organizations may link to our home page, to publications or to other Web site information so long as the link: (a) is not in any way misleading; (b) does not falsely imply sponsorship, endorsement or approval of the linking party and it products or services; and (c) fits within the context of the linking party’s site.

If you are among the organizations listed in paragraph 2 above and are interested in linking to our website, you must notify us by sending an e-mail to hello@innobella.media. Please include your name, your organization name, contact information (such as a phone number and/or e-mail address) as well as the URL of your site, a list of any URLs from which you intend to link to our Web site, and a list of the URL(s) on our site to which you would like to link. Allow 2-3 weeks for a response.

Approved organizations may hyperlink to our Web site as follows:

1. By use of our corporate name; or
2. By use of the uniform resource locator (Web address) being linked to; or
3. By use of any other description of our Web site or material being linked to that makes sense within the context and format of content on the linking party’s site.

No use of Innobella Media’s logo or other artwork will be allowed for linking absent a trademark license agreement.

Iframes

Without prior approval and express written permission, you may not create frames around our Web pages or use other techniques that alter in any way the visual presentation or appearance of our Web site.

Reservation of Rights

We reserve the right at any time and in its sole discretion to request that you remove all links or any particular link to our Web site. You agree to immediately remove all links to our Web site upon such request. We also reserve the right to amend these terms and conditions and its linking policy at any time. By continuing to link to our Web site, you agree to be bound to and abide by these linking terms and conditions.

Removal of links from our website

If you find any link on our Web site or any linked web site objectionable for any reason, you may contact us about this. We will consider requests to remove links but will have no obligation to do so or to respond directly to you.

Whilst we endeavour to ensure that the information on this website is correct, we do not warrant its completeness or accuracy; nor do we commit to ensuring that the website remains available or that the material on the website is kept up to date.

Content Liability

We shall have no responsibility or liability for any content appearing on your Web site. You agree to indemnify and defend us against all claims arising out of or based upon your Website. No link(s) may appear on any page on your Web site or within any context containing content or materials that may be interpreted as libelous, obscene or criminal, or which infringes, otherwise violates, or advocates the infringement or other violation of, any third party rights.

Disclaimer

To the maximum extent permitted by applicable law, we exclude all representations, warranties and conditions relating to our website and the use of this website (including, without limitation, any warranties implied by law in respect of satisfactory quality, fitness for purpose and/or the use of reasonable care and skill). Nothing in this disclaimer will:

1. limit or exclude our or your liability for death or personal injury resulting from negligence;
2. limit or exclude our or your liability for fraud or fraudulent misrepresentation;
3. limit any of our or your liabilities in any way that is not permitted under applicable law; or
4. exclude any of our or your liabilities that may not be excluded under applicable law.

The limitations and exclusions of liability set out in this Section and elsewhere in this disclaimer: (a) are subject to the preceding paragraph; and (b) govern all liabilities arising under the disclaimer or in relation to the subject matter of this disclaimer, including liabilities arising in contract, in tort (including negligence) and for breach of statutory duty.

To the extent that the website and the information and services on the website are provided free of charge, we will not be liable for any loss or damage of any nature.